I’m writing to express my gratitude for a recent stay at the Safford Comfort Inn & Suites, Sept. 21-23. I was part of a kayaking group that got stranded for two days when the river cut off the roadway to our vehicles. We stumbled into your hotel Sunday night with nothing but the clothes on our backs and a tremendous amount of kayaking gear, inflatable boats and even a full-sized, hard-shell kayak. ... was working the desk that night and she treated us like family. We told her the predicament we were in and she was very accommodating, even storing the kayak in the back room! We had no toiletries and no clean clothes. She gave us everything we needed, including laundry detergent, was super helpful, and went way above and beyond. She’s a rock star.
We were definitely high-maintenance guests, but she made us feel at home, and kept following up to see how we were doing and if we needed anything else. She was amazing, and saying goodbye to her when we were finally able to leave was like saying goodbye to a friend. That’s the kind of customer service that will keep me coming back to Comfort Inn, and we’ve already spoken very highly of the Safford location to family and friends who learned of our predicament.
And as for the hotel itself, it was great to have comfortable lobby sofas and computers at our disposal during such a stressful time, when we didn’t know when the BLM would be able to dig us out or if the river had swept our vehicles away. It’s a well-managed property, and we thoroughly enjoyed our stay. (You’ve also got a great BLM office in Safford—very responsive.)
So on behalf of my group of four, THANK YOU for hiring fantastic people like .... who create a great experience for guests.